Breyer's Reply

Hello ANGELA BAARZ,

Thank you for contacting us.

We do apologize for the experience you reported concerning our Breyers Rocky Road Frozen Dairy Dessert.

Please understand that the condition you've reported does not represent our usual quality. All of our manufacturing and packaging operations are strictly supervised. Products are inspected throughout manufacturing and filling processes to ensure they reach consumers in perfect condition.

We will forward your comments to our Brand Manager and Quality Assurance staff and we'll be happy to send a complimentary coupon via US Postal Service.

Sincerely,

Your friends at Breyers