Thursday, September 20, 2012

McDonald's - yet another letter

I was all excited to go to McDonald's today to get a happy meal with a Paul Frank toy. I was soooo sad when I got home and my toy was a lame Victorious toy from months ago. I know I am an adult and happy meals are mostly meant for kids, but I wanted the Paul Frank toys and that was my entire reasoning for ordering a happy meal. But instead of getting the toys that are currently being promoted, I got one from May. Had I known that I would be getting an old toy, there is no way I would have ordered my happy meal to begin with or had even gone to McDonald's for lunch at all.

***Author's Note: No judging me for ordering a Happy Meal... and then being disappointed for not receiving the current toy... and then writing a letter about it. I'm a little embarrassed about it, but to keep the blog genuine, I had to post it even if it makes me look a little juvenile....okay, a lot juvenile.***

McDonald's Reply

Hello Angela:

Thank you for contacting McDonald's. We always enjoy hearing from our valued customers, and we're delighted to know you like our french fries.

Be assured that at McDonald's, we continually review our menu to ensure that we serve the products that our customers will enjoy most. As appropriate, our Menu Management team makes changes or enhancements to our menu. We strive to satisfy the tastes of the nearly 50 million people we serve each day.

Since it's ultimately our customers who decide what products are offered at McDonald's, your comments are especially important to us. I've shared them with our Menu Management team for their ongoing evaluation of our menu.

Again, thank you for contacting McDonald's. We look forward to serving you for many years to come.
Megan
McDonald's Customer Response Center

Lansinoh Reply Part II

Dear Ms. Angela Baarz,

Please accept this letter as a formal apology from Lansinoh Labs, Inc. for any inconvenience you may have experienced due to your dissatifaction with the performance of our Milk Storage Bags. It has always been our goal to facilitate and nurture the wonderful relationship that develops between mothers and babies during breastfeeding. Please accept this refund along with our sincerest regrets. Thank you for your continued support of Lansinoh.

Best Regards,
Consumer Relations

***Author's Note: This letter was received via USPS. I received it over a month ago, but just haven't posted it to the blog until now. The letter also included a refund check for $15.***

Thursday, September 6, 2012

University Mall

To Whom It May Concern:
I was at University Mall today with my 9 month old daughter and was disappointed at the lack of accommodations for mothers with young children. First, the south side doors that we entered through were labeled with the handicapped symbol that indicates there is a button you can push to open the doors automatically. However, I was unable to find a button to push. I had a stroller to push through the doors and opening doors and pushing a stroller at the same time is tricky. I suggest double checking that the buttons to open mall entrances and exits are present and functioning - maybe I'm just blind? Second, the restrooms near the playground area had no changing table. The counters were big enough to change my daughter's diaper on, but if someone else had been in the bathroom at the same time as we were, there would not have been room for everyone at the counter. It would be nice if changing tables were installed at least in the restrooms by the play area. Thank you for considering my suggestions.
Sincerely,
Angela Baarz

Wednesday, September 5, 2012

Burger King/Wendy's/McDonald's

Dear Burger King,
I just wanted to say that I am saddened by the change of your new fry recipe. I miss the crispyoutsidesoftinside fries that made your fries the best of the fast food chains. Sadly your new recipe is not up to par. You have lost my loyalty to McDonald's.
Sincerely,
Angela Baarz

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Dear Wendy's,
I just wanted to say that I am saddened by your change to natural cut fries. I miss the old fries immensely. Potato peelers were invented for a reason and I feel like "natural cut" is a fancy way of say "we are too lazy to take the skins off." You have lost my loyalty to McDonald's.
Sincerely,
Angela Baarz

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Dear McDonald's,
I just wanted to say thank you for not changing your fry recipe. Your competitors Burger King and Wendy's have recently changed their fry recipes and I no longer enjoy the fries of your competitors. You have the tastiest of the fast food fries and I hope you do not follow behind the others and change your fries into a lesser version. Burger King and Wendy's have lost my loyalty and McDonald's is now the sole owner of my fast-food-french-fry-loyalty.
Sincerely,
Angela Baarz