Dish Network Reply

Dear Ms. Baarz,
 

Thank you for taking the time to contact us. We apologize for the inconvenience regarding the new software update. We’d be glad to note this on your account. The software and hardware engineers are constantly looking for ways to improve and/or upgrade our current systems. We appreciate your input and will pass on your suggestions to the appropriate parties. Please continue to monitor our website for any further developments on upcoming changes and new features.

If you would prefer to chat online instead of email, please visit mydish.com/chat to start a live chat with a customer service representative.

Please be advised that you can also manage your account by visiting www.MyDISH.com.

Thank you for your email.

Sincerely,

Anna S. FXS

TID:OR-Cadillac

DISH eCare

Original Letter can be found here.

Dish Network

To Whom It May Concern:
I noticed that the software on my Dish receiver has recently been updated. It is great to know that you are constantly working on your product to be the best quality you can make it. However, since the update, every time I push my DVR button on my remote, when the screen goes to the Dish On Demand screen, the option that is automatically highlighted in now "Cancel" when it used to be "My Recordings." It may sound like a small thing, but it has really thrown me off. I am used to pushing my DVR button and then "select" on the remote to go to my DVR schedule. But now I push the DVR button and then "select" results in me canceling my selection. It would be great if this could be put back to the way it was before. It doesn't make sense to me that "Cancel" would be the automatic choice since the user pushed the DVR button most likely not on accident. I just wanted to bring this to your attention so you can continue to improve the software. I think it would benefit all users if this feature was returned to its original setting and make DVR and remote usability easier and better.

Reply can be found here.

Pizza Hut

Dear Pizza Hut,

I was very disappointed with the stuffed crust pizza that I ordered tonight. The first thing I noticed while eating my pizza was that it smelled odd. My best guess as to the cause of the smell was raw dough. The pizza was also undercooked (which is why I suspect the dough as the source of the smell). I quickly regretted my decision to order Pizza Hut instead of Papa Johns where the crust and taste is consistent.

I was also disappointed with the P'zolo. It was A LOT smaller than I expected it to be and it took several bites to get to the meat in the center. It was actually refreshing to eat the crust on the P'zolo because it tasted the way I expected the crust on my pizza to taste. But I don't plan to order another P'zolo anytime soon.

My last complaint is about the "Hut Lovers Camp". I signed up for that promotion for the first time but never received an e-mail with the code for my free stuffed pizza rollers. It made me sad. I hope this input helps you improve your pizza.

Sincerely,
Angela

Welcome to my blog

Have you ever had a bad experience with a company? Have you ever said to yourself "I should write a strongly worded letter to them." I actually do write letters. I love the "Contact Us" section of company websites and actually send in my feedback. I've sent letters to McDonald's, Arby's, Annette Lyon (an author), Walmart and others.

And not all of my letters are complaints. Sometimes I write about the good experiences I have.

And I've actually received responses from companies as well. McDonalds even sent a gift card to compensate me for the hassle and messed up order I encountered.

 I've decided to make a blog posting the letters that I write. Enjoy!