Monday, July 22, 2013

The Leonardo

To Whom It May Concern,

My family and I recently went to the 101 Inventions That Changed The World Exhibit at The Leonardo and we were extremely unimpressed.

The movie that was shown was very interesting, well put together and the multiple screens made a very exciting and interesting effect. However, there were only about a dozen chairs in the room. There were more than two dozen people wanting to see the film and half of the viewers had to sit on the floor. Pay $15 to sit on the floor? How sad is that? There really should have been A LOT more chairs available. I am currently pregnant and if I had not had a chair, I would have had a miserable experience (on top of the already sad experience that we did encounter). (Quick suggestion for chairs: swivel chairs, since the movie was displayed on all walls.)

As I have already said, the movie really was great. We were told there were two exhibit rooms to go to after the film and I was very excited to see the exhibit after viewing the movie. To the dismay of myself and my family, the exhibit room was the size of my living room. Where was the exhibit? It was a display of about 30 of the inventions with a little information about them. Information, I might add, that you had to find yourself on the electronic kiosks. We are in the technology age and I understand that using technology (like the kiosks) is something that should be integrated into exhibits. But it shouldn't be the entire exhibit (if you can even call what we saw "an exhibit.") I was expecting the exhibit to take up the same amount of space as previous exhibits you have had (like BodyWorlds and the Mummies.) But Alas, no such luck. There should have been a display of ALL 101 inventions with more information about who invented it, how the idea came about and how it changed the world, etc.

And speaking of explaining how the inventions changed the world....Legos? Really? Who put that on the list? How did legos change the world? Also, television AND color television both made the list. What's with that? Doesn't that seem a little redundant to you? Especially when there are plenty of other inventions that would be worthy of the list. If it were me, demin pants and tampons changed the world WAAAY more than legos and having TV on the list twice. And those are just two items the come to mind quickly. Imagine if I had put real time, money and thought into my two choices.

And what was with that lego room? I wanted to see a nice exhibit, not spend $15 a person to rent a bunch of legos for half an hour. Did you guys just have a bunch of legos lying around and figured a lego room would be fun for kids and you therefore needed to put legos on the list just to make the lego room seem relevant? From my position, it look cheap, lame and as un-classy as an "exhibit" can get. "Exhibit" is definitely not a word that should be used to describe the 101 Inventions That Changed the World. My family spent over $100 to go to The Leonardo. In retrospect, we would have been better off going to a megaplex, seeing a real movie, sitting in nice chairs and eating popcorn. I will NOT be recommending this to my friends and will, in fact, be discouraging them from visiting.

Highly disappointed,
Angela Baarz

Tuesday, July 16, 2013

The Home Depot and Reply

Recently my husband and I purchased carpet and installation from The Home Depot. After having the home measured and after selecting the carpet we wanted installed, we went to the booth to order the carpet. Scott Wallace (at store #4416) was a very helpful associate and I wanted to e-mail to tell you how satisfied we were with our interactions with Scott. He was friendly and very knowledgable on the selection of carpet and flooring options. And while we found all of the sales associates to be capable, Scott was extra sharp and went the extra mile to make sure we were satisfied. We definitely felt he was customer oriented and we appreciated that a lot on our quest to re-carpet our home. We now have beautiful new carpet and we are grateful that Scott was apart of our remodeling. Thank you for hiring him; he is doing a great job.


Hello Ms. Baarz,

Thank you for contacting The Home Depot Customer Care.

We are pleased that you found what you needed in our Provo store and
that Scott was able to provide you with great customer service.
The Home Depot works to ensure that customers receive excellent service
and we are please to know that your expectations where met.

I've notified the store leadership of this matter so that Scott can be
Your Customer Care Reference Number is xxxxxxxx.


Geoff Morris