Friday, November 9, 2012

Hershey's Company and Reply

Side Note: Sorry I have been a little lazy with keeping up with this blog. I want to assure my readers that I have not been lazy with writing letters, just with sharing them. So I have a bit of a stock pile of letters to share. I don't want to post them all now because 1) then you, the reader, would have to spend a lot of time playing catch up and 2) I'm lazy, remember? It may take me a while to get caught up with the Have They Responded Section of the blog too.

Anyway...here is a letter to (and from) Hershey's. More will be posted in the near future. Thank you for reading. (Become a follower of the blog and tell your friends about my blog. More readers = more motivation for me to post letters and be less lazy.)

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Dear Hershey Company,

Halloween is a fun holiday full of lots of candy. This obviously includes all of your Hershey products. Because of Halloween, I have eaten a lot of candy the last few days. This includes many Reese's Peanut Butter Cups in fun size - both ones that we purchased and were left over from passing out to trick-or-treaters and from my daughter's pumpkin from her own trick-or-treating. One thing that my family noticed about the Reese's is that the chocolate on the bottom of the peanut butter cups has stuck to the liner in every package. Every. Single. One. The chocolate gets pulled away from the peanut butter and then we have to either lick the paper liner or throw away a significant amount of chocolate. Either way, it's saddening. This isn't something that has always happened either. When I was a child, this was not an issue. Just wanted to bring this to your attention. Thanks for listening (or rather - thanks for reading.)


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Dear Angela,

Thank you for contacting us about REESE'S Peanut Butter Cup Candy. We are glad to learn you have enjoyed our product since you were a child; however, we are sorry to learn of your disappointment and we appreciate you bringing this to our attention.

We believe the product you have purchased was exposed to excessive heat and/or humidity somewhere in distribution. These conditions can affect the texture and flavor of the product and can cause the chocolate to adhere to the paper cup. To help our products reach you in good condition, we have printed instructions on our shipping cases to inform all distributors of the proper handling and storage of our products.

Please call us at our toll free number, 1-800-468-1714, weekdays between 9:00 a.m. and 4 p.m. ET to provide us with the complete purchase location. We are also requesting that you provide us with the UPC and manufacturing code from your packaging. Refer to Reference Number 008578188A and any one of our representatives will be able to assist you.

We apologize for the problem you experienced with our product. You will receive reimbursement by postal mail in two weeks.

We appreciate your loyalty as a consumer.

Jean
Consumer Representative