Friday, August 31, 2012

Fort Zumwalt School District

***To preface this letter: This letter was written by my mother to the school district that my siblings and I attended and that my mothers now works for. Names and salaries have been marked out as by request of my mom. Both the original letter and the response my mom recieved are included.***
 
Dear **********:

I am a substitute teacher for the Fort Zumwalt School District.  I also enjoy being  the accompanist for South Middle School’s and Dubray Middle School’s music departments, working closely with Mr. ********** at South Middle School and Mrs. ********** at Dubray Middle School.

My problem is that I often have to give up or not accept a substitute teaching job because I have a commitment to rehearse with the choirs.  Sometimes, I give up an entire day of substitute teaching pay to play for 1-4 hours on the piano for a lower rate.  The schedules are often haphazard or random because of when the choirs meet. 

I understand that the pay for accompanists has been $**/hour for around 17 years now.  I am also limited to 100 hours per year per school.  Not only that, I do not get compensated for the time I spend practicing outside of school.  If I include practice hours in my 100 hours, there is less time that I can actually play with the students.   I give private piano lessons for more than twice the rate of accompanist’s pay.   Substitute teacher pay has risen during the same time period.   I feel that I have received as much training during my lifetime to play the piano as I have to be a substitute teacher.  My recommendation is that accompanist pay be equivalent to substitute teacher pay and follow the same increases as substitute pay.

I think the district will find it increasingly more difficult to find accompanists who are willing and skilled enough to accompany given the irregular schedule and pay that are currently in place.  It needs to be someone who is very flexible with their time, as well as someone who is not in it for the money.

Two years ago, I wrote and asked for an increase in pay and was told that it was not possible at that time.  I was also told that I could write again later and request a raise.   As a substitute teacher, I learned that staff pay has received an increase this year.   I would think it only fair that accompanist pay also receive an increase.   I would appreciate knowing your thoughts on this subject and if this is something that could be implemented for the 2012-2013 school year.   Thank you for your prompt attention to this matter.

Sincerely,
**********
 
 
 
**********,
Thank you for your service to the district.  I talked with the superintendent and at this time, accompanist pay won’t change.  I do appreciate your email and  have passed that along to the Superintendent.  Thank you.
**********

Tuesday, August 21, 2012

Why Sheldon Cooper Would Like My Blog


Breyer's Reply Part II

Dear Angela Baarz,

Thank you for contacting us regarding Breyers Rocky Road Frozen Dairy Dessert. We are very sorry to learn you had this experience.

Our company is dedicated to marketing products of only the highest quality and safety. Providing superior products at competitive prices is our commitment to you. We are concerned when we hear of a problem involving one of our products and will share your comments with the appropriate staff.

We regret any inconvenience this situation may have caused you. Please accept the enclosed with our sincere appreciation for using our products. If you have any additional questions or comments, please call us at our toll-free number or visit our website.

Sincerely,

Chris Green
Consumer Response Representative

***Author's Note: This letter was received via USPS. Inside the envelope with the letter was a voucher for a free container of Breyer's Ice Cream. Also note that this letter is identical to the one about the Dove Body Wash.***

Dove Deep Moisture Body Wash (Plus Reply)


This ad has always bugged me because (as I have written on the ad) the product just looks like it is watered down. More to be silly than anything else I took the ad, wrote what I think on it, and mailed it to the company (Unilever). I wasn't really expecting anything to come from it, but today I opened my mailbox and....a response from Unilever. It went as follows:

Dear Ms. Angela Baarz,

Thank you for contacting us regarding Dove Deep Moisture Body Wash. We are very sorry to learn you had this experience.

Our company is dedicated to marketing products of only the highest quality and safety. Providing superior products at competitive prices is our commitment to you. We are concerned when we hear of a problem involving one of our products and will share your comments with the appropriate staff.

We regret any inconvenience this situation may have caused you. Please accept the enclosed with our sincere appreciation for using our products. If you have any additional questions or comments, please call us at our toll-free number or visit our website.

Sincerely,

Chris Green
Consumer Response Representative

***Author's Note: This letter was received via USPS. Inside the envelope with the letter were several coupons including a voucher for a free Dove Deep Moisture Body Wash.***

Friday, August 17, 2012

Provo School District


                                                                                                August 17, 2012

Dear Provo City Schools,

In the mail yesterday (August 16, 2012) I received the Registration and School Information Newsletter. One of the sections in the newsletter contained information regarding Provo eSchool. It sounds like an innovative program. There was information about a Back to School Night on August 15. I was disappointed that I was invited to this event the day after it was held. Luckily my daughter is too young for this to be vital information to me, but it was disappointing to receive an invitation to the interactive overview of the Provo eSchool a day late. Please consider inviting members of the community to these events before the event is held.

Sincerely,

Angela Baarz

P.S. I am having a birthday party. You are invited. It was yesterday. Hope you can come!

***Author's Note: This letter was sent via USPS.***

Wednesday, August 15, 2012

Breyer's Reply

Hello ANGELA BAARZ,

Thank you for contacting us.

We do apologize for the experience you reported concerning our Breyers Rocky Road Frozen Dairy Dessert.
Please understand that the condition you've reported does not represent our usual quality. All of our manufacturing and packaging operations are strictly supervised. Products are inspected throughout manufacturing and filling processes to ensure they reach consumers in perfect condition.

We will forward your comments to our Brand Manager and Quality Assurance staff and we'll be happy to send a complimentary coupon via US Postal Service.

Sincerely,

Your friends at Breyers

Tuesday, August 14, 2012

Breyer's Ice Cream

(Sent to Unilever)

I purchased a container of Breyer's Rocky Road Ice Cream the other day. The container was labeled "Now with 20% more marshmallow swirl." I just wanted to comment that if there is now 20% more marshmallow swirl in the ice cream, there must have been a extremely sad amount of marshmallow swirl before the 20% more was added; there was barely any marshmallow swirl in my ice cream. I didn't mind because frankly the marshmallow is my least favorite part of Rocky Road ice cream; I only bought that flavor because none of the other flavors were calling out my name. But if the marshmallow was my favorite part, I would have been exceptionally disappointed with the amount of marshmallow - especially since it had been advertised as having more than it used to. Maybe consider increasing the amount of marshmallow cream again? Or maybe my batch somehow didn't get as much as it should have?

Saturday, August 11, 2012

McDonald's Reply

Hello Angela:

Thank you for contacting McDonald's to let us know about your recent dissatisfaction during the McDonald's 2012 USA Wins Game. We are truly sorry that we disappointed you.

It is always our hope that the games and promotions we offer will be fun for our customers. However, we know that enjoying our promotions is directly influenced by your satisfaction with your entire McDonald's restaurant experience.

Again, we are sorry that we have let you down. We appreciate you bringing this matter to our attention because we know that it is our most loyal customer who takes the time to let us know when we've disappointed them. You should know that we carefully record all customer feedback on our promotions and share this information with our Marketing and Operations departments. Our goal is to continually improve how we execute these games so that all of your visits to McDonald's are enjoyable.

We value your business and hope we have the pleasure of serving you soon at McDonald's.

Sara
McDonald's Customer Response Center

ref#:9128436

Jimmy John's Reply

Angela,
 
Thank you for the great feedback, we will share this with the team.

Thanks for writing!

Issa

Thursday, August 9, 2012

Jimmy John's

Today was my first time ever going to Jimmy John's. I ordered the #4 Turkey sandwich and I just have to say: YUM!!!! I was extremely please with my sandwich. It was delicious!!! The turkey was wonderful and the bread was divine. I apologize for not being a loyal customer sooner. But have no fear; now that I know what I have been missing, I shall return again and again.

Wednesday, August 8, 2012

McDonald's

Twice now - at two different locations - I have gone to McDonald's and ordered a medium strawberry banana smoothie but my cup has not had a "Win When USA Wins Gold" game piece on it. The only reason I ordered the smoothies (as opposed to a cheaper soft drink) was because your website and the menus at the drive through say that game pieces come on the medium strawberry banana smoothies. There were game pieces on the fries that I ordered at the same time, but not on the smoothies. Now I am sad because I have fewer chances to win a prize.

Tuesday, August 7, 2012

Lansinoh Reply


First I would like to apologize to you for the unpleasant experience you are having with our Milk Storage Bags.  Unfortunately this sounds like a manufacturers defect and I would like to thank you very much for notifying us of this problem.  I can only imagine how frustrating and disappointing this must have been for you.  This company was founded over 20 years ago by a breastfeeding mother for the sole purpose of supporting breastfeeding and I am so sorry that one of our products has not only failed to make things easier for you but has created quite the opposite.  It takes an enormous commitment to breastfeed, even more of a commitment to provide breastmilk in your absence.  To know that a product of ours has challenged you even further is a terrible thing for you and for all of us here at Lansinoh.

Do you by chance still have the inspection code that would have been printed on the outside of the white pouch?  

I would like to compensate you somehow for your loss, we can get a new supply of bags sent to you or if you prefer, a refund.  Again, I am sorry for the trouble this has caused and if you have any questions or if I could be of any further assistance please feel free to contact me.  I look forward to hearing from you soon.

Sincerely,

Kesha H., CLC
Consumer Relations
800-292-4794

 ******************************

Thank you for replying. Its nice to know there are people out there that are understanding about enormous commitment that breast feeding is. Unfortunately I do not still have the white pouch with the inspection code; I'm sure it would be helpful to you to have that information but sadly I cannot be of assistance. Thank you so much for the offer of compensation. A refund would be wonderful. Thank you for taking the time to help me with this issue.

Sincerely,

Angela Baarz

*************************************

Angela,

Thank you for your reply.  Please allow 1-2 weeks to receive the refund.

Sincerely,

Kesha H., CLC
Consumer Relations
800-292-4794

Thursday, August 2, 2012

Lansinoh

I have been exclusively pumping and then bottle feeding my daughter for months now. I have used your breastmilk storage bags and have loved the bags very much up to this point. They are the cheapest bags I can find and work just as well as all the other more expensive brands. Lately though, when I have been defrosting milk that I have frozen, I have found holes in multiple bags resulting in leaking as the milk defrosts and the worry of unsanitary milk. Since I use the frozen milk in the order I freeze it, and these holes are being found in bags that I defrost close to one another, it is likely that there was a problem with a box of bags that I purchased several months ago. Your website states that will replace defective products. I would appreciate it if I could get a replacement box of storage bags to compensate for the bags that had holes in them. Thank you for helping to remedy this situation. Again, thank you for making storage bags of high quality but lower cost available.