tag:blogger.com,1999:blog-63522295550991263882024-03-05T06:52:41.826-08:00My Strongly Worded LettersUnknownnoreply@blogger.comBlogger48125tag:blogger.com,1999:blog-6352229555099126388.post-61886793583358692182013-12-04T13:50:00.000-08:002013-12-04T13:50:00.997-08:00TwixDear Left Twix,<br />
I have been contemplating for a while now which twix - left or right - to whom I should pledge my loyalty. I was on the fence until I opened a package with a lopsided left twix. Obviously, left twix is the inferior of the two and employs sloppy techniques resulting in subpar candy. I shall forever be a right twix lover. Thank you for helping me make my decision through your poor quality control.<br />
<br />
Dear Right Twix,<br />
I have been wondering for a while now which twix - right or left - to whom I should give my devotion. I was undecided until I opened a package with a askew left twix. Obviously, left twix is the lesser of the two and employs careless methods resulting in shoddy candy. I shall always be a right twix idolizer. Thank you for helping me make my judgement through your superior methods.Unknownnoreply@blogger.com0tag:blogger.com,1999:blog-6352229555099126388.post-56775921071755509262013-09-30T14:41:00.001-07:002013-09-30T14:41:16.726-07:00The Old Spaghetti FactoryDriving southbound along interstate 15 in Utah, I noticed a new billboard for The Old Spaghetti Factory. It was advertising the location at University Mall in Orem. The billboard said Exit 269, Next Exit, At University Mall. Sounds normal right? The only problem is that the billboard is located AFTER passing Exit 269. "Next Exit" would be Exit 265. The billboard is in the wrong location. It should be BEFORE the 269 exit, not after. I just wanted to bring this to your attention because the billboard isn't going to help people find your restaurant.<br />
<br />
********************<br />
And the reply:<br />
<br />
<br />
<div class="MsoNormal">
Dear Angela,<o:p></o:p></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
Thank you so much for your email! It has reached the corporate office for the
Old Spaghetti Factory Restaurants. I
have forwarded your feedback to our Vice President of Operations!<o:p></o:p></div>
<div class="MsoNormal">
We will look into this and are very appreciative of your
information!<o:p></o:p></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
We hope to have the privilege of serving you in the future!<o:p></o:p></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
Best regards,<o:p></o:p></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
Julie<o:p></o:p></div>
<div class="MsoNormal">
The Old Spaghetti Factory<o:p></o:p></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
*****************<o:p></o:p></div>
<div class="MsoNormal">
And another reply from a "higher up" in the company":</div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
Hello Angela,<o:p></o:p></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
Thank you for your email about our Billboard in Orem. There
was some confusion when we had it installed and you are correct.<o:p></o:p></div>
<div class="MsoNormal">
We are working on having a new panel produced and
installed. (the new panel will say “Turn
Around”)<o:p></o:p></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
If you would be so kind as to send me your mailing address I
would enjoy sending you a few dinners so you can dine in our Orem restaurant.<o:p></o:p></div>
<div class="MsoNormal">
I thank you for taking the time to tell us about the
billboard and hope to see you soon in our restaurant.<o:p></o:p></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
Thanks,<o:p></o:p></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
Chris</div>
<div class="MsoNormal">
Vice President of Food and Beverage</div>
Unknownnoreply@blogger.com0tag:blogger.com,1999:blog-6352229555099126388.post-76782118291434884252013-07-22T20:57:00.000-07:002013-07-22T20:57:05.304-07:00The Leonardo<div style="font-family: 'times new roman', 'new york', times, serif; font-size: 16px;">
To Whom It May Concern,</div>
<div style="font-family: 'times new roman', 'new york', times, serif; font-size: 16px;">
<br /></div>
<div id="yui_3_7_2_1_1374551770671_2110" style="font-family: 'times new roman', 'new york', times, serif; font-size: 16px;">
My family and I recently went to the 101 Inventions That Changed The World Exhibit at The Leonardo and we were extremely unimpressed.</div>
<div id="yui_3_7_2_1_1374551770671_2108" style="font-family: 'times new roman', 'new york', times, serif; font-size: 16px;">
<br /></div>
<div id="yui_3_7_2_1_1374551770671_2044" style="font-family: 'times new roman', 'new york', times, serif; font-size: 16px;">
The movie that was shown was very interesting, well put together and the multiple screens made a very exciting and interesting effect. However, there were only about a dozen chairs in the room. There were more than two dozen people wanting to see the film and half of the viewers had to sit on the floor. Pay $15 to sit on the floor? How sad is that? There really should have been A LOT more chairs available. I am currently pregnant and if I had not had a chair, I would have had a miserable experience (on top of the already sad experience that we did encounter). (Quick suggestion for chairs: swivel chairs, since the movie was displayed on all walls.)</div>
<div id="yui_3_7_2_1_1374551770671_2123" style="font-family: 'times new roman', 'new york', times, serif; font-size: 16px;">
<br /></div>
<div id="yui_3_7_2_1_1374551770671_2124" style="font-family: 'times new roman', 'new york', times, serif; font-size: 16px;">
As I have already said, the movie really was great. We were told there were two exhibit rooms to go to after the film and I was very excited to see the exhibit after viewing the movie. To the dismay of myself and my family, the exhibit room was the size of my living room. Where was the exhibit? It was a display of about 30 of the inventions with a little information about them. Information, I might add, that you had to find yourself on the electronic kiosks. We are in the technology age and I understand that using technology (like the kiosks) is something that should be integrated into exhibits. But it shouldn't be the entire exhibit (if you can even call what we saw "an exhibit.") I was expecting the exhibit to take up the same amount of space as previous exhibits you have had (like BodyWorlds and the Mummies.) But Alas, no such luck. There should have been a display of ALL 101 inventions with more information about who invented it, how the idea came about and how it changed the world, etc.</div>
<div style="font-family: 'times new roman', 'new york', times, serif; font-size: 16px;">
<br /></div>
<div style="font-family: 'times new roman', 'new york', times, serif; font-size: 16px;">
And speaking of explaining how the inventions changed the world....Legos? Really? Who put that on the list? How did legos change the world? Also, television AND color television both made the list. What's with that? Doesn't that seem a little redundant to you? Especially when there are plenty of other inventions that would be worthy of the list. If it were me, demin pants and tampons changed the world WAAAY more than legos and having TV on the list twice. And those are just two items the come to mind quickly. Imagine if I had put real time, money and thought into my two choices.</div>
<div style="font-family: 'times new roman', 'new york', times, serif; font-size: 16px;">
<br /></div>
<div id="yui_3_7_2_1_1374551770671_2164" style="font-family: 'times new roman', 'new york', times, serif; font-size: 16px;">
And what was with that lego room? I wanted to see a nice exhibit, not spend $15 a person to rent a bunch of legos for half an hour. Did you guys just have a bunch of legos lying around and figured a lego room would be fun for kids and you therefore needed to put legos on the list just to make the lego room seem relevant? From my position, it look cheap, lame and as un-classy as an "exhibit" can get. "Exhibit" is definitely not a word that should be used to describe the 101 Inventions That Changed the World. My family spent over $100 to go to The Leonardo. In retrospect, we would have been better off going to a megaplex, seeing a real movie, sitting in nice chairs and eating popcorn. I will NOT be recommending this to my friends and will, in fact, be discouraging them from visiting.</div>
<div id="yui_3_7_2_1_1374551770671_2163" style="font-family: 'times new roman', 'new york', times, serif; font-size: 16px;">
<br /></div>
<div id="yui_3_7_2_1_1374551770671_2161" style="font-family: 'times new roman', 'new york', times, serif; font-size: 16px;">
Highly disappointed,</div>
<div id="yui_3_7_2_1_1374551770671_2159" style="font-family: 'times new roman', 'new york', times, serif; font-size: 16px;">
Angela Baarz</div>
Unknownnoreply@blogger.com0tag:blogger.com,1999:blog-6352229555099126388.post-19306858420979301182013-07-16T20:29:00.000-07:002013-07-16T20:30:23.884-07:00The Home Depot and ReplyRecently my husband and I purchased carpet and installation from The Home Depot. After having the home measured and after selecting the carpet we wanted installed, we went to the booth to order the carpet. Scott Wallace (at store #4416) was a very helpful associate and I wanted to e-mail to tell you how satisfied we were with our interactions with Scott. He was friendly and very knowledgable on the selection of carpet and flooring options. And while we found all of the sales associates to be capable, Scott was extra sharp and went the extra mile to make sure we were satisfied. We definitely felt he was customer oriented and we appreciated that a lot on our quest to re-carpet our home. We now have beautiful new carpet and we are grateful that Scott was apart of our remodeling. Thank you for hiring him; he is doing a great job.<br />
<br />
************<br />
<br />
<div class="MsoNormal">
Hello Ms. Baarz,<o:p></o:p></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
Thank you for contacting The Home Depot Customer Care.<o:p></o:p></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
We are pleased that you found what you needed in our Provo
store and<o:p></o:p></div>
<div class="MsoNormal">
that Scott was able to provide you with great customer
service.<o:p></o:p></div>
<div class="MsoNormal">
The Home Depot works to ensure that customers receive
excellent service<o:p></o:p></div>
<div class="MsoNormal">
and we are please to know that your expectations where met.<o:p></o:p></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
I've notified the store leadership of this matter so that
Scott can be<o:p></o:p></div>
<div class="MsoNormal">
recognized.<o:p></o:p></div>
<div class="MsoNormal">
Your Customer Care Reference Number is xxxxxxxx.<o:p></o:p></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
Sincerely,</div>
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Geoff Morris<o:p></o:p></div>
Unknownnoreply@blogger.com0tag:blogger.com,1999:blog-6352229555099126388.post-35086209117267116742013-06-15T10:21:00.002-07:002013-06-15T10:21:18.705-07:00Real Salt Lake Soccer (and Reply)<div id="yui_3_7_2_30_1371264434865_39" style="font-family: 'times new roman', 'new york', times, serif; font-size: 16px;">
Mr. Schetzel:</div>
<div id="yui_3_7_2_30_1371264434865_39" style="font-family: 'times new roman', 'new york', times, serif; font-size: 16px;">
<br id="yui_3_7_2_30_1371264434865_60" /></div>
<div id="yui_3_7_2_30_1371264434865_39" style="font-family: 'times new roman', 'new york', times, serif; font-size: 16px;">
My name is Angela Baarz. First off, I couldn't find an e-mail address for customer service on the Real Salt Lake website under "contact us" so I am e-mailing you since this matter is ticket related and you are the VP of Ticket Sales and Services.</div>
<div id="yui_3_7_2_30_1371264434865_39" style="font-family: 'times new roman', 'new york', times, serif; font-size: 16px;">
<br id="yui_3_7_2_30_1371264434865_66" /></div>
<div id="yui_3_7_2_30_1371264434865_39" style="font-family: 'times new roman', 'new york', times, serif; font-size: 16px;">
My husband and I attended the Real Salt Lake Soccer match against the San Jose Earthquakes on June 1 of this year. We ordered our tickets on May 17 and requested the tickets to be mailed to us. As the week of the game arrived, we still had not received our tickets. The tickets did not arrive in the mail until June 3, 2013 - two days AFTER the game. Luckily we were able to go online and change our ticketing options to print them at home, so we were able to go to the game as planned. (It was a great game, too. We are glad we went.) When the actual tickets arrived on June 3rd, we noticed the ticket printing date on the tickets: 5/30/13. My question is: When tickets are ordered two weeks in advance, why would you not print the tickets sooner - especially when they have to be mailed. If the tickets were printed May 30th, the best case scenario is that they will get mailed May 30th. That gives the tickets 2 days (at most) to get to the proper destination. Isn't that cutting it kinda close? Don't the game patrons deserve their tickets sooner than the day of the game? And this is assuming the tickets actually arrive in time - which in our situation, they did not. I suggest looking into how ticket purchases are processed, printed and mailed, because it appears there are flaws in your current methods. Thanks.</div>
<div id="yui_3_7_2_30_1371264434865_39" style="font-family: 'times new roman', 'new york', times, serif; font-size: 16px;">
<br id="yui_3_7_2_30_1371264434865_72" /></div>
<div id="yui_3_7_2_30_1371264434865_39" style="font-family: 'times new roman', 'new york', times, serif; font-size: 16px;">
Sincerely,</div>
<div id="yui_3_7_2_30_1371264434865_39">
<div style="font-family: 'times new roman', 'new york', times, serif; font-size: 16px;">
Angela Baarz</div>
<div style="font-family: 'times new roman', 'new york', times, serif; font-size: 16px;">
<br /></div>
<div style="font-family: 'times new roman', 'new york', times, serif; font-size: 16px;">
*********************</div>
<div style="font-family: 'times new roman', 'new york', times, serif; font-size: 16px;">
<br /></div>
<span style="font-family: times new roman, new york, times, serif;">Angela,</span><br />
<br />
<span style="font-family: times new roman, new york, times, serif;">Thank you for writing. I agree with you completely. Tickets purchased online are printed and shipped from our call center in Dallas. We have been having issues with the call center printing and shipping tickets on time and we are looking at taking the operation in house and shipping ourselves from Sandy, Utah. I appreciate your email and I am glad you were able to change the method of delivery in time to get your tickets and enjoy the game. I have copied the call center so they can see the issue and take steps to improve it in the short term.</span><br />
<br />
<span style="font-family: times new roman, new york, times, serif;">Michael Schetzel</span><br />
<span style="font-family: times new roman, new york, times, serif;"><br /></span>
<span style="font-family: times new roman, new york, times, serif;">**********************</span><br />
<span style="font-family: times new roman, new york, times, serif;"><br /></span>
<span style="font-family: times new roman, new york, times, serif;">Random Fact: It took literally 7 minutes from the time this letter was sent via e-mail until I received a reply.</span></div>
Unknownnoreply@blogger.com0tag:blogger.com,1999:blog-6352229555099126388.post-79237303362618617912013-06-14T19:59:00.001-07:002013-06-14T19:59:05.983-07:00Spike TV***Side Note*** I totally meant to post this letter waaayyy sooner, since The Joe Schmo Show is now over and has been for some time. Many apologies. Now onto the letter:<br />
<br />
In regards to The Joe Schmo Show:<br />
<br />
Thank you for making and airing The Joe Schmo Show. I think the premise is great and the show is hilarious. I do have one question though. There have been multiple times (so far - in just the first four episodes) when there have been problems with your "deaf girl" doing things that a deaf person wouldn't do - like covering her ears at the sound of a champagne bottle popping. Why didn't you just hire an actual deaf person? There are deaf actors out there - one even won Celebrity Apprentice a couple years ago (though she'd be likely recognized if picked for this show.) But I can't imagine you not being able to find an actual deaf person to play this role. Just curious. Thanks! Make another season!Unknownnoreply@blogger.com0tag:blogger.com,1999:blog-6352229555099126388.post-58850296844560312882013-06-05T19:54:00.000-07:002013-06-05T19:54:11.390-07:00Lays and ResponseHi. My husband tried your BLT flavored chips the other day and absolutely loved it. He mentioned how delicious the seasoning is and I was wondering if there is a way to get some of that BLT seasoning used on your chips. It would be a fun surprise if I was able to give my husband some of his favorite seasoning to use on other foods. I know it's probably a weird request, but I figured I would ask. Please let me know if there is anyway to secure some BLT seasoning for personal use. Thanks!<br />
<br />
****************<br />
<br />
Hi Angela,<br />
<br />
Thank you so much for offering to share your idea with us.<br />
<br />
We are flattered of your interest in wanting to assist Frito-Lay,
however, are not able to accept unsolicited ideas or suggestions from
outside our company. The purpose is to preserve good relations with the
public and to avoid any misunderstandings as to the origin of an idea.
We have in-house teams and agencies responsible for providing
innovation for our businesses.<br />
<br />
We hope you understand our position and that you will continue to enjoy snacks from Frito-Lay. Thanks again for thinking of us.<br />
<br />
Best regards,<br />
<br />
Tina<br />
Frito-Lay Consumer Relations <br />
<br />
*******************<br />
<br />
My comments: Ummm...I think they missed the point of my letter. I was not suggesting a product idea; I was asking for the seasoning they already make - just chip-free. I guess they thought I was asking them to market seasoning. Really, I just wanted them to bottle up some of the seasoning from their giant seasoning bin and send it to me. I guess it really was a weird request (as I even stated in my letter) - so weird in fact that they couldn't comprehend what I was asking for.Unknownnoreply@blogger.com1tag:blogger.com,1999:blog-6352229555099126388.post-61782047007702220842013-06-02T14:51:00.001-07:002013-06-02T14:51:20.183-07:00Dear Door-to-door SalesmenI have been HORRIBLE at keeping up with posting letters lately. My goal is to do TONS better. I've written plenty of letters; I just haven't posted them yet. But May (crazy, busy May) has come to an end and a new month is upon us. And with that comes my renewed determination to be a better blogger. And to start off my renewed sense of desire to have a awesome blog, I have a letter to share. It is not a letter that I have actually sent to anyone. It's one of those hypothetical letters meant to be fun and silly. So, after much waiting for a new post, here is a letter to Door-to-door Salesmen.<div>
<br /></div>
<div>
Dear Door-to-door Salesmen,</div>
<div>
*I am happy with my internet/phone/satellite provider and have no desire to change it.</div>
<div>
*I do not have any problems with pests.</div>
<div>
*Our windows are new and energy efficient.</div>
<div>
*We don't want your overpriced siding for our home.</div>
<div>
*We are satisfied with our insurance company.</div>
<div>
*We do not want your security system.</div>
<div>
*If you are selling something that requires financing or a monthly bill, you are wasting your time coming to our house.</div>
<div>
*Proselyters, we don't want to entertain guests - you can leave a flyer if you desire.</div>
<div>
*We LOVE pizza delivery and school fundraisers.</div>
<div>
*Oh and I'm pretty sure that my husband/brother is in the exact same line of work as you and he can get me a much better deal than you can anyway.</div>
<div>
*If anything changes, I'LL contact YOU.</div>
Unknownnoreply@blogger.com0tag:blogger.com,1999:blog-6352229555099126388.post-65621535628196466882013-03-11T11:32:00.001-07:002013-03-11T11:32:35.666-07:00Centrum SilverMy husband and I recently saw a commercial on television
about your Centrum Silver product. The words of the commercial were:<br />
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
My wife takes Centrum Silver. I’ve been on the fence about
it. Then I read an article about a study that looked at the long-term health
benefits of taking multi vitamins. They used centrum silver for the study. So…I
guess my wife was right. Centrum: always your most complete.</div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
A prior formulation of Centrum Silver was used in a
long-term study evaluating the health benefits for men 50 and over.</div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
This statement has not been evaluated by the Food and Drug
Administration. This product is not intended to diagnose, treat, cure or
prevent any diseases.</div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<br /></div>
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We just have a few questions.</div>
<div class="MsoNormal">
1) What study was done? What were the results of this study?</div>
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2) How does the character “reading an article about a study”
show the wife was right?</div>
<div class="MsoNormal">
3) The study was evaluating health benefits for men and I
can only assume the character’s wife is a woman. So what does the wife taking
Centrum Silver have anything to do with the study?</div>
<div class="MsoNormal">
4) The wife was right? Right about what? The study was about
men. Was this couple arguing about taking multivitamins? Was the husband taking
a different brand or not any vitamin at all?</div>
<div class="MsoNormal">
5) They have conducted scientific studies on the effectiveness
of psychic healing. The fact that they conducted a study does not validate
psychic healing as an effective health benefit. Simply doing a study using
Centrum Silver does not validate Centrum Silver. The results of the study are
what are important.</div>
<div class="MsoNormal">
6) See how your story if full of holes???</div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
P.S. I read an article about a study that looked at the
long-term benefits of companies having sections on their website for consumers
to send comments through e-mail. I won’t tell you the results of this study,
but I am still encouraging you to allow customers to contact you through your
website instead of just phone or snail-mail.</div>
Unknownnoreply@blogger.com1tag:blogger.com,1999:blog-6352229555099126388.post-8134420023201240222013-02-27T17:47:00.002-08:002013-02-27T17:47:38.540-08:00Pop WeaverI was highly disappointed today to discover that there are now only 22 bags of popcorn in a box instead of 24 and that the bags are smaller, and yet the price is the same. I find this an insulting and rude thing to do to your customers. Also, a max of 350 characters in the comment field is also insulting and rude. I'd say more but I have run out of<br />
<br />
***Side note*** I was quite surprised at the 350 character max on the website. With all of the letters I write (most of which are sent through company websites), it was quite odd to be given such a small character limit. I was going to say a lot more including how much I love their popcorn, how I like the oil they use that makes the popcorn less fattening and how cost effective it has been (up to now - I'll have to research if it's still the best value for me). But I guess they didn't want my positive comments; they wanted me to get straight to the point of complaining. Their loss.Unknownnoreply@blogger.com0tag:blogger.com,1999:blog-6352229555099126388.post-87224909431641255782013-02-21T18:44:00.000-08:002013-02-21T18:44:02.788-08:00Arby's (And Reply)One of your commercials really annoys me. Every time I see the commercial I end up yelling at the TV because it annoys me so. The commercial creating such annoyance is the one where the guy is quizzing people about Subway's meat and where they think it is sliced. The people in the commercial are unpleasantly surprised when they find out the meat is sliced in a factory instead of in the back of the store. I don't understand why meat sliced in a factory is such a bad thing. I would much rather have my meat sliced in a factory where regulations are easier to enforce instead of in the back of the store by teenagers who pick their noses and pop their zits. Also, it sounds like Arby's has to buy many unnecessary meat slicers. That doesn't sound time or cost efficient. Is that why I can get 12 inches of sandwich at Subway for the price of 3 inches of sandwich at Arby's.<br />
One final anecdote to emphasize my point:<br />
My husband and I were at Subway today. As we are waiting in line, we observe an employee opening a vacuum sealed bag of lettuce to restock the lettuce bin on the line. I commented to my husband: It's nice to know the lettuce comes vacuum sealed. My husband replies: Because you know it isn't sliced in the back? My reply: YES! I wasn't thinking that, but YES - cleaner and uniformly sliced. But I was really thinking about how nice it is that air can't get in to make the lettuce gross and brown.<br />
There are many benefits to NOT having the meat sliced in the back. I really don't care too much that your meat is sliced in the back. But it really bugs me that you try to bring Subway down by making something they do that is great sound like it is a poor choice.<br />
<br />
************ <br />
<br />
Reply:<br />
<br />
<div class="yiv1018484798MsoNormal" id="yui_3_7_2_1_1361428495859_2260" style="line-height: normal; margin: 0in 0in 0pt;">
<span id="yui_3_7_2_1_1361428495859_2259" style="font-family: 'Tahoma', 'sans-serif';">Dear Ms. Baarz,</span></div>
<div class="yiv1018484798MsoNormal" id="yui_3_7_2_1_1361428495859_2257" style="line-height: normal; margin: 0in 0in 0pt;">
<span id="yui_3_7_2_1_1361428495859_2258" style="font-family: 'Tahoma', 'sans-serif';"> </span></div>
<div class="yiv1018484798MsoNormal" id="yui_3_7_2_1_1361428495859_2256" style="line-height: normal; margin: 0in 0in 0pt;">
<span id="yui_3_7_2_1_1361428495859_2255" style="font-family: 'Tahoma', 'sans-serif';">Thank you for sharing your feedback on our new advertising campaign, <i>Slicing Up the Truth About Freshness</i>. We appreciate your concern and want to assure you that we are not making any claims to freshness. </span></div>
<div class="yiv1018484798MsoNormal" id="yui_3_7_2_1_1361428495859_2254" style="line-height: normal; margin: 0in 0in 0pt;">
<span style="font-family: 'Tahoma', 'sans-serif';"> </span></div>
<div class="yiv1018484798MsoNormal" id="yui_3_7_2_1_1361428495859_2253" style="line-height: normal; margin: 0in 0in 0pt;">
<span id="yui_3_7_2_1_1361428495859_2252" style="font-family: 'Tahoma', 'sans-serif';">We
are not claiming that we taste better than Subway, or that they have
low quality products. Instead, we’re only celebrating one of the staples
that Arby’s was founded on – that we freshly slice meat in our
restaurants every day. Not all restaurant chains, including Subway, can
make this claim. </span></div>
<div class="yiv1018484798MsoNormal" id="yui_3_7_2_1_1361428495859_2251" style="line-height: normal; margin: 0in 0in 0pt;">
<span id="yui_3_7_2_1_1361428495859_2250" style="font-family: 'Tahoma', 'sans-serif';"><br />Again, thank you for your feedback.</span></div>
<div class="yiv1018484798MsoNormal" id="yui_3_7_2_1_1361428495859_2249" style="line-height: normal; margin: 0in 0in 0pt;">
<span style="font-family: 'Tahoma', 'sans-serif';"> </span></div>
<div class="yiv1018484798MsoNormal" id="yui_3_7_2_1_1361428495859_2246" style="line-height: normal; margin: 0in 0in 0pt;">
<span style="font-family: 'Tahoma', 'sans-serif';">Sincerely,</span></div>
<div class="yiv1018484798MsoNormal" id="yui_3_7_2_1_1361428495859_2245" style="line-height: normal; margin: 0in 0in 0pt;">
<span id="yui_3_7_2_1_1361428495859_2244" style="font-family: 'Tahoma', 'sans-serif';">Arby’s Customer Relations</span></div>
<div class="yiv1018484798MsoNormal" id="yui_3_7_2_1_1361428495859_2245" style="line-height: normal; margin: 0in 0in 0pt;">
<br /></div>
<div class="yiv1018484798MsoNormal" id="yui_3_7_2_1_1361428495859_2245" style="line-height: normal; margin: 0in 0in 0pt;">
<span id="yui_3_7_2_1_1361428495859_2244" style="font-family: 'Tahoma', 'sans-serif';">****************</span></div>
<div class="yiv1018484798MsoNormal" id="yui_3_7_2_1_1361428495859_2245" style="line-height: normal; margin: 0in 0in 0pt;">
<br /></div>
<div class="yiv1018484798MsoNormal" id="yui_3_7_2_1_1361428495859_2245" style="line-height: normal; margin: 0in 0in 0pt;">
<span id="yui_3_7_2_1_1361428495859_2244" style="font-family: 'Tahoma', 'sans-serif';"><span style="font-family: inherit;">My notes:</span></span></div>
<div class="yiv1018484798MsoNormal" id="yui_3_7_2_1_1361428495859_2245" style="line-height: normal; margin: 0in 0in 0pt;">
<span id="yui_3_7_2_1_1361428495859_2244" style="font-family: 'Tahoma', 'sans-serif';"><span style="font-family: inherit;">"...we are not making any claims to freshness..."</span></span></div>
<div class="yiv1018484798MsoNormal" id="yui_3_7_2_1_1361428495859_2245" style="line-height: normal; margin: 0in 0in 0pt;">
<span id="yui_3_7_2_1_1361428495859_2244" style="font-family: 'Tahoma', 'sans-serif';"><span style="font-family: inherit;">I take that to mean that they can't make any claims to freshness or else they would. So I assume that while the meat is freshly sliced, it is not actual fresh meat. Not very reassuring.</span></span></div>
<div class="yiv1018484798MsoNormal" id="yui_3_7_2_1_1361428495859_2245" style="line-height: normal; margin: 0in 0in 0pt;">
<br /></div>
<div class="yiv1018484798MsoNormal" id="yui_3_7_2_1_1361428495859_2245" style="line-height: normal; margin: 0in 0in 0pt;">
<span id="yui_3_7_2_1_1361428495859_2244" style="font-family: 'Tahoma', 'sans-serif';"><span style="font-family: inherit;">"...we're only celebrating one of the staples that Arby's was founded on - that we freshly slice meat in our restaurants every day..."</span></span></div>
<div class="yiv1018484798MsoNormal" id="yui_3_7_2_1_1361428495859_2245" style="line-height: normal; margin: 0in 0in 0pt;">
<span id="yui_3_7_2_1_1361428495859_2244" style="font-family: 'Tahoma', 'sans-serif';"><span style="font-family: inherit;">Is that worth celebrating? Am I the only one that doesn't care? </span></span></div>
Unknownnoreply@blogger.com1tag:blogger.com,1999:blog-6352229555099126388.post-35767686593129808002013-01-21T18:44:00.000-08:002013-01-21T18:44:04.737-08:00SurvivorHi. I am a HUGE fan of Survivor. I just wanted to give a couple of suggestions of things you could do for a season of Survivor in the future.<br />
<br />
1) Have the tribes merge REALLY early in the season. Like REALLY early. I think that would create some good drama and throw a lot of player's "game" off.<br />
<br />
2) Maybe you could bring back an entire season of people who were voted off really early. A lot of times there are people that you think could do really well and go really far, but for some reason they are one of the first few voted off. Have a whole cast of those people and give all of those survivors a second chance.<br />
<br />
3. Maybe you could give each castaway an idol. Maybe not even tell everyone that everyone has one. But either way, if everyone had an idol, it would be interesting to see how the blindsides go down and how strategy changes because people could always whip out an idol or give an idol to a friend.<br />
<br />
Anyway, those are my ideas for things you can do in future seasons. I am really looking forward to the new season starting next month. Thanks for continuing to make such a fun and exciting show.Unknownnoreply@blogger.com0tag:blogger.com,1999:blog-6352229555099126388.post-13444598301256663362013-01-17T19:53:00.000-08:002013-01-17T19:53:01.535-08:00Provo City<div class="yiv2035578658MsoNormal" id="yui_3_7_2_1_1357098698135_2471">
Dear Provo City,</div>
<div class="yiv2035578658MsoNormal" id="yui_3_7_2_1_1357098698135_2470">
</div>
<div class="yiv2035578658MsoNormal" id="yui_3_7_2_1_1357098698135_2374">
I would like to bring to your attention an issue I have
noticed at the intersection of 300 South and <span class="yshortcuts" id="lw_1357098727_0">700 East/State Street in Provo</span>.
The traffic lights at this particular intersection seem to not detect cars
properly. There are two lanes (at least) that I have discovered through experience
where cars are not detected – the right of the two westbound lanes on 300 South
and the middle of the three lanes heading eastbound on 300 South. If there are
no other cars at the intersection, cars waiting in these particular lanes will
wait at a red light until a car in a different lane (but same direction) is
detected. It is not a problem during high traffic times because all the lanes
have cars so everyone gets an equal chance to get a green light. But during low
traffic times, cars have to either wait for another car to come along in the
proper lane or run a red light. It would be helpful to me and other drivers
that consistently use this intersection if you would look into the issue and
try to find a way for the sensors to detect cars in all lanes. </div>
<div class="yiv2035578658MsoNormal" id="yui_3_7_2_1_1357098698135_2437">
</div>
<div class="yiv2035578658MsoNormal" id="yui_3_7_2_1_1357098698135_2466">
Thank you,</div>
<div class="yiv2035578658MsoNormal" id="yui_3_7_2_1_1357098698135_2467">
Angela Baarz</div>
Unknownnoreply@blogger.com0tag:blogger.com,1999:blog-6352229555099126388.post-48320757328513619942013-01-11T18:13:00.001-08:002013-01-11T18:13:39.298-08:00Pampers (and Reply)<span style="font-family: inherit;"> Letter to Pampers:</span><br />
<br />
<span style="font-family: inherit;">I've been using a package of Pampers sensitive wipes for the past couple of days and there is one thing that I quickly noticed. When I pull a wipe out of the package, almost always a second or a third wipe tags along; I am unable to pull just one wipe out. I don't know if this is normal with these wipes (I haven't had any problems with other Pampers wipes - just the sensitive ones) or if this is an oddity that just happened to find its way to my changing table, but it is highly inconvenient. When I have a baby on a changing table with her diaper off and poo exposed, the last thing I need is wipes sticking together when I already only have one hand free because the other hand is keeping baby hands away from the mess. Just wanted to bring this to your attention so you can continue to improve your products and provide quality to your customers.</span><br />
<br />
<span style="font-family: inherit;"> ********************</span><br />
<br />
<span style="font-family: inherit;">Reply from Pampers:</span><br />
<br />
<span style="font-family: inherit;">
</span><style>
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<span style="font-family: inherit;">Thanks for contacting Pampers, Angela. </span></div>
<span style="font-family: inherit;">
</span><div class="MsoNormal">
<br /></div>
<span style="font-family: inherit;">
</span><div class="MsoNormal">
<span style="font-family: inherit;">I’m sorry you’re having trouble getting your Pamper
Sensitive wipes to dispense correctly. It may help to know all of our wipes are
in One-Ups dispensers. To ensure the wipes dispense properly, it’s important
for them to be placed in the tub correctly and not upside down. Please check to
see if the wipes are folded into one another with the bottom flap of the wipe
tucked into the next wipe. If they are, the next wipe will be pulled into the
opening when the top wipe is removed. If not, you may need to flip the stack of
wipes over. In case you forget, we include instructions in each refill pack. </span></div>
<span style="font-family: inherit;">
</span><div class="MsoNormal">
<br /></div>
<span style="font-family: inherit;">
</span><div class="MsoNormal">
<span style="font-family: inherit;">We appreciate your bringing this to our attention and I’m
sharing your comments with the rest of our team. Since your satisfaction means
a great deal to us, I’m also sending a coupon good towards future purchases of
Pampers Wipes. You should receive them via postal mail within the next 2-3
weeks. </span></div>
<span style="font-family: inherit;">
</span><div class="MsoNormal">
<br /></div>
<span style="font-family: inherit;">
</span><div class="MsoNormal">
<span style="font-family: inherit;">Hope this information helps! </span></div>
<span style="font-family: inherit;">
</span><div class="MsoNormal">
<span style="font-family: inherit;">Resha</span></div>
<span style="font-family: inherit;">
</span><div class="MsoNormal">
<span style="font-family: inherit;">Pampers Team</span></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<span style="font-family: inherit;">***********************</span></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<span style="font-family: inherit;">Side note: </span>Can you say condescending response?? I know how to work a package of wipes. They basically blamed me for the wipes not working correctly. I just use the refill packages as they come - I don't open the pack and place the wipes into a tub. So if the wipes are upside down it is a manufacturing thing. I was quite insulted by this response; they think the problem is my fault. And on top of that they over-explained how to "fix" the problem as if I'm the baby getting my diaper changed instead of the mom changing the diaper. Couldn't they just apologize and say they will look it? For rude!!</div>
Unknownnoreply@blogger.com1tag:blogger.com,1999:blog-6352229555099126388.post-72340049449352479042013-01-08T19:58:00.000-08:002013-01-08T19:58:14.344-08:00JeopardyDear Jeopardy,<br />
<br />
On Oct. 2, 2012, one of the Jeopardy categories was "Be A Lizard Wizard." The clue was: Having special glands in their lower jaws, the Gila monster & the Mexican beaded lizard are both this, so beware. The contestant said: What is poisonous? and it was counted as correct.<br />
<br />
I would like to point out that "poisonous" is an incorrect answer. The correct answer should have been "venomous." Venom and poison are very different. Poison is ingested and venom is injected. You can eat rattlesnakes because they are venomous but not poisonous. If a Gila monster bites the venom entering your bloodstream is the potential problem. But they are not poisonous because the danger is only if the venom is in your bloodstream, not in your stomach and digestive system.<br />
<br />
I am quite surprised that a show so intellectual and prestigious as Jeopardy would not know the difference between venomous and poisonous. But....thanks to me (I am pretending to pat myself on the back as I write this) you now know the difference between the two terms and can avoid this mistake in the future.Unknownnoreply@blogger.com0tag:blogger.com,1999:blog-6352229555099126388.post-22058758921151737232013-01-03T19:30:00.001-08:002013-01-03T19:30:12.522-08:00Red Robin***I did an online survey after my most recent visit to Red Robin. Under comments, I wrote this:<br />
<br />
Bryan was one of the best waiters I have ever had. He was polite and friendly, very efficient, amazingly attentive and quick - but not so quick that we felt rushed. He made great suggestions for helping my baby daughter and brought fries out for us immediately for my daughter to snack on while waiting for the meals to come. He explained things very well - but without talking down to us. He really was the best server I've ever had. I truly wish he could be my server anytime I went out to eat.<br />
<br />
Most amazing visit ever. I've never had a bad experience at Red Robin, but this visit was even better than the normal great service. Our server, Bryan Christensen was amazing. I felt like I was his favorite costumer ever and I'm sure he makes all of his tables feel that way too. Bryan deserves a raise!!<br />
<br />
<br />Unknownnoreply@blogger.com0tag:blogger.com,1999:blog-6352229555099126388.post-3384325055611345992013-01-02T19:31:00.002-08:002013-01-02T19:33:12.359-08:00Village Inn
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<div class="MsoNormal">
I was absolutely and completely disappointed with all
aspects of my lunch. I think the best way to describe this would be in a list:</div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
1) Took a LONG time to get a highchair for my daughter.</div>
<div class="MsoNormal">
2) No napkins and we never got any napkins.
</div>
<div class="MsoNormal">
3) We didn't know who our waitress was. A couple of girls
came up to us right at first, but neither one really took charge or ordered our
drinks and they barely even greeted us.</div>
<div class="MsoNormal">
4) To a LONG time to just get our drink order. Then a long
time again to get our food order. Then a long time to get our food.
</div>
<div class="MsoNormal">
5) Was offered drink refills only once; we would have liked
two or three more refills than we were offered.</div>
<div class="MsoNormal">
6) When I ordered my food, I told the waitress that I wanted
a slice of pie with my combo lunch special, but that I wanted it at the end of
the meal. She never brought me pie; never asked if we wanted pie; never ever
talked to us again after giving us our food.
</div>
<div class="MsoNormal">
7) My lunch was SUPER TINY. I ordered the pick two lunch
special with half a sandwich and soup. The soup size was TINY TINY TINY. I knew
I was ordering half a sandwich, but my sister ordered the BLT with fries, she
paid less for it, and got WAY WAY WAAAAY more food than I did. What's with
that?? I left the restaurant hungry. </div>
<div class="MsoNormal">
8) The waitress gave us the check REALLY early and then
never talked to us again. Which made it difficult to get my pie that I wanted.
</div>
<div class="MsoNormal">
9) The pie came at a discounted price when ordered with my
lunch combo, but three staff members had no idea what I was talking about.</div>
<div class="MsoNormal">
10) Had to order my pie to-go because we couldn't get our
waitress over to RE-ORDER it.
</div>
<div class="MsoNormal">
11) When I did order the pie to-go, it took a long time for
them to ring up my check and get the pie.</div>
<div class="MsoNormal">
12) I have never had worse service in my life. I am not
exaggerating even the slightest when I say that the service was the worst I've
ever experienced. I would appreciate an apology. Thank you.</div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
************************************ </div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
I did receive a reply with the request for more information
and such. After over a month of very sporadic communication on their part, the
issue was eventually resolved and I was given 2 vouchers for free entrees.</div>
Unknownnoreply@blogger.com0tag:blogger.com,1999:blog-6352229555099126388.post-19044342453578129952013-01-01T20:30:00.001-08:002013-01-01T20:30:06.443-08:00Keebler Reply<br />
Angela,<br />
<br />
Thank you for the time you took to connect with us about <b><i><span class="yshortcuts" id="lw_1357099026_0">Keebler</span>® E.L. Fudge®</i></b>
Sandwich Double Stuffed Cookie. I’m glad to hear you buy them all the
time, thank you! I am so sorry this product did not meet your
expectations.<br />
<br />
We work very hard to make sure the right amount of filling is in your
cookies. Even with careful monitoring and inspections, sometimes a
sandwich cracker can make its way into the package with little or no
filling.<br />
<br />
Product quality is extremely important to Keebler. Learning about your
experience helps our management team make informed decisions about
future changes.<br />
<br />
We want to restore your faith in us, so we are sending you a coupon.
Please allow 7-10 days for delivery. I hope you will replace the
cookies, or try one of our other wholesome and delicious items that feed
you well from breakfast through lights out.<br />
<br />
Please know that we genuinely appreciate your honest feedback. You are a
valued part of our family and we are happy to hear from you at any
time. If you have additional concerns or comments, please do not
hesitate to call us at 1-877-453-5837.<br />
<br />
<br />
<br />
Sincerely,<br />
<br />
<br />
Ruben R.<br />
Consumer Specialist<br />
Consumer Affairs<br />
<br />
**Original Letter can be found <a href="http://mystronglywordedletters.blogspot.com/2012/12/keebler-elfudge-cookies.html">here</a>.** Unknownnoreply@blogger.com0tag:blogger.com,1999:blog-6352229555099126388.post-9701254644801147012013-01-01T20:26:00.001-08:002013-01-01T20:29:00.163-08:00Suave Reply<div align="left" id="yui_3_7_2_1_1357098698135_5293">
<span id="yui_3_7_2_1_1357098698135_5294" style="font-family: Arial; font-size: small;">Hello Angela,<br /><br />Thank you for contacting us regarding Suave Products. </span></div>
<div align="left" id="yui_3_7_2_1_1357098698135_5292">
<span id="yui_3_7_2_1_1357098698135_5291" style="font-family: Arial; font-size: small;">You
may be pleased to know that other consumers have made the same
suggestion. Consumer comments are very important to us and are taken
into consideration when planning changes to existing products, as well
as introducing new products. We appreciate your feedback and will share
your comments with our staff. </span></div>
<div align="left" id="yui_3_7_2_1_1357098698135_5290">
<span id="yui_3_7_2_1_1357098698135_5289" style="font-family: Arial; font-size: small;">Sincerely,<br /><br />Your friends at Suave</span><br />
<br />
<span id="yui_3_7_2_1_1357098698135_5289" style="font-family: Arial; font-size: small;"><span style="font-size: small;">**Original Let<span style="font-size: small;">ter can<span style="font-size: small;"> be found<a href="http://mystronglywordedletters.blogspot.com/2012/10/suave.html"> here</a>.**</span></span></span> </span></div>
Unknownnoreply@blogger.com0tag:blogger.com,1999:blog-6352229555099126388.post-2631197560156943172012-12-30T13:50:00.001-08:002012-12-30T13:50:16.028-08:00Smith's Food and DrugDear Smith's Food and Drug,<br />
<br />
While I was at Smith's I was excited to find cookies in the discount bakery section. They were only 49 cents. It was internally jumping for joy at the thought of cookies for such a cheap amount and placed the package in my cart. As I was examining the receipt at home, I noticed that the cookies rang up as $1.99. Tears came to my eyes thinking about my great deal on cookies gone awry. I would have noticed the error as the item was scanned at the store, but the cashier was so quick that I was still putting items on the belt when the cookies were scanned and didn't notice the error. Upon examination of the cookies, the price tag on the bottom of the cookie package said $1.99 and rang up as donuts (as printed on the receipt). The top sticker was the one stating the proper price and item name. This is not the first time I have experienced the wrong price being rung up at the register at Smith's. I would encourage you to look into finding more ways to prevent inaccurate pricing from being scanned at the register.<br />
<br />
Thanks for your time,<br />
<br />
Angela Unknownnoreply@blogger.com0tag:blogger.com,1999:blog-6352229555099126388.post-21696870348604544742012-12-30T13:32:00.001-08:002012-12-30T13:32:40.049-08:00BikeProvo.orgDear BikeProvo.org,<br /><br />I saw a giant banner hung across the road in Provo that stated "Bike Friendly Community. BikeProvo.org"<br /><br />I have to completely disagree with this sentiment. Provo, Utah is not a bike friendly city. There are very, very few bike lanes. The stores and shops are far too spread out to be bikeable and few stores have places to chain up bikes.Most bicyclists that I've seen do not know the proper way to be a vehicle on the road. Far too many cars do not know how to share the road with bikes. Simply saying that Provo is bike friendly or wishing it, does not make it true. Provo is not bike friendly. I am not against bikes as transportation, but many things need to change before a banner should be declaring Provo as bike friendly.Unknownnoreply@blogger.com0tag:blogger.com,1999:blog-6352229555099126388.post-10740775071667599312012-12-04T20:01:00.001-08:002012-12-04T20:03:14.445-08:00Headlines on Jay Leno Not too long ago I sent in a headline to Jay Leno. I LOVE that segment of Jay Leno; it's my favorite. I've always wanted to find something worthy of mailing to Jay Leno. Well, as luck would have it, not only did I find something I felt should be sent to Jay Leno, but the people in charge of picking the Headlines for the segment felt that my ad was worthy of being aired. It's very exciting to me! Here is a picture of the ad I sent in and also a link to where you can watch the segment of the show. My ad is about 52 seconds into the video clip.<br />
<br />
<div class="separator" style="clear: both; text-align: center;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgFd1OC86d4r6Ey761rAF2_8Sv2Eq8NHzlg6-MM4553KnPrGyu0MI24T6Q0xyJYEOBg2-dMTyDo2rDJezDA2k4-oeVQGefWrxhjnbgdI8fP5-WjMpk9HR4qWk7duFtPE14j6EcBDlCEtQhl/s1600/jayleno.jpg" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="320" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgFd1OC86d4r6Ey761rAF2_8Sv2Eq8NHzlg6-MM4553KnPrGyu0MI24T6Q0xyJYEOBg2-dMTyDo2rDJezDA2k4-oeVQGefWrxhjnbgdI8fP5-WjMpk9HR4qWk7duFtPE14j6EcBDlCEtQhl/s320/jayleno.jpg" width="240" /></a></div>
<br />
<br />
<br />
<div style="text-align: center;">
See the clip of the show here:</div>
<div style="text-align: center;">
<a href="http://www.nbc.com/the-tonight-show/video/headlines-part-2-120312/1425884/#.UL7F4S7eNX0.blogger">Headlines, Part 2 (12/03/12)</a><br />
<br />
<br />
</div>
Unknownnoreply@blogger.com2tag:blogger.com,1999:blog-6352229555099126388.post-59718794582986310212012-12-04T19:49:00.001-08:002012-12-04T19:49:05.659-08:00Keebler E.L.Fudge CookiesI opened my package of E.L.Fudge and discovered some Fudge missing. Some of the cookies had no fudge between them and we just E.L. with no Fudge. It wasn't the whole package, just a few of the cookies, but it still saddened my chocolate-loving heart.Unknownnoreply@blogger.com0tag:blogger.com,1999:blog-6352229555099126388.post-84350072437195677912012-11-09T14:11:00.000-08:002012-11-09T14:16:43.765-08:00Hershey's Company and ReplySide Note: Sorry I have been a little lazy with keeping up with this blog. I want to assure my readers that I have not been lazy with writing letters, just with sharing them. So I have a bit of a stock pile of letters to share. I don't want to post them all now because 1) then you, the reader, would have to spend a lot of time playing catch up and 2) I'm lazy, remember? It may take me a while to get caught up with the Have They Responded Section of the blog too.<br />
<br />
Anyway...here is a letter to (and from) Hershey's. More will be posted in the near future. Thank you for reading. (Become a follower of the blog and tell your friends about my blog. More readers = more motivation for me to post letters and be less lazy.)<br />
<br />
***********************<br />
<br />
Dear Hershey Company,<br />
<br />
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjJIUo-9rgLLIB7vM2BM1vQEUV0axajKMp7SnA1T1Nu4sjQUFjqMf-WpNGW7blqDpsoMAlUwKuyI1wIVIoAEcAL-jd19CyGWZ9zKh_zG1D-rWjx21c6-DDSp6r1BXjdTS1Cf18bPErf3wP0/s1600/IMG1808.jpg" imageanchor="1" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em;"><img border="0" height="320" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjJIUo-9rgLLIB7vM2BM1vQEUV0axajKMp7SnA1T1Nu4sjQUFjqMf-WpNGW7blqDpsoMAlUwKuyI1wIVIoAEcAL-jd19CyGWZ9zKh_zG1D-rWjx21c6-DDSp6r1BXjdTS1Cf18bPErf3wP0/s320/IMG1808.jpg" width="240" /></a>Halloween is a fun holiday full of lots of candy. This obviously includes all of your Hershey products. Because of Halloween, I have eaten a lot of candy the last few days. This includes many Reese's Peanut Butter Cups in fun size - both ones that we purchased and were left over from passing out to trick-or-treaters and from my daughter's pumpkin from her own trick-or-treating. One thing that my family noticed about the Reese's is that the chocolate on the bottom of the peanut butter cups has stuck to the liner in every package. Every. Single. One. The chocolate gets pulled away from the peanut butter and then we have to either lick the paper liner or throw away a significant amount of chocolate. Either way, it's saddening. This isn't something that has always happened either. When I was a child, this was not an issue. Just wanted to bring this to your attention. Thanks for listening (or rather - thanks for reading.)<br />
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Dear Angela,<o:p></o:p></div>
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Thank you for contacting us about REESE'S Peanut Butter Cup Candy.
We are glad to learn you have enjoyed our product since you were a child;
however, we are sorry to learn of your disappointment and we appreciate you
bringing this to our attention.<o:p></o:p></div>
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We believe the product you have purchased was exposed to
excessive heat and/or humidity somewhere in distribution. These conditions can
affect the texture and flavor of the product and can cause the chocolate to
adhere to the paper cup. To help our products reach you in good condition, we
have printed instructions on our shipping cases to inform all distributors of
the proper handling and storage of our products.<o:p></o:p></div>
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Please call us at our toll free number, 1-800-468-1714,
weekdays between 9:00 a.m. and 4 p.m. ET to provide us with the complete
purchase location. We are also requesting that you provide us with the UPC and
manufacturing code from your packaging. Refer to Reference Number 008578188A
and any one of our representatives will be able to assist you.<o:p></o:p></div>
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We apologize for the problem you experienced with our
product. You will receive reimbursement by postal mail in two weeks. <o:p></o:p></div>
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We appreciate your loyalty as a consumer.<o:p></o:p></div>
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<br /></div>
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Jean<o:p></o:p></div>
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Consumer Representative</div>
Unknownnoreply@blogger.com1tag:blogger.com,1999:blog-6352229555099126388.post-87591337995747498692012-10-13T15:59:00.001-07:002012-10-13T15:59:39.813-07:00Cornbelly'sThe family went to Cornbelly's Corn maze in Lehi today. It was a lot of fun. To save a couple dollars, we ordered our tickets online. When ordering the tickets, there is a place to put where you heard about Cornbelly's. Ryan wrote this response:<div>
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I had a vision of two paths one lead to tree with a plaque
that said Cornbelly’s. The other path lead to a tree that had a plaque reading
"Eternal doom". I took the path to the Cornbelly's tree. I partook of
the fruit and it was exceedingly good like unto sweet nectar. I watched others
go down the path to eternal doom. I heard their agonizing screams of torment,
and my soul was harrowed up for their pain. But the pain was fleeting as an
overwhelming sense of love and peace filled every fibre of my being as I partook
of the Cornbelly fruit. I awoke renewed, full of vigor, with a song in my
heart. A song that started soft and low like a whispering child, and then rose
with crescendo, overtook my whole being. That song pierces my soul to this day,
“C-O-R-N, B-E-L-L-Y-S. I know deep in my personage that I must bring me and my
whole family to the light that is Cornbelly’s.</div>
</div>
Unknownnoreply@blogger.com0