Tuesday, July 16, 2013

The Home Depot and Reply

Recently my husband and I purchased carpet and installation from The Home Depot. After having the home measured and after selecting the carpet we wanted installed, we went to the booth to order the carpet. Scott Wallace (at store #4416) was a very helpful associate and I wanted to e-mail to tell you how satisfied we were with our interactions with Scott. He was friendly and very knowledgable on the selection of carpet and flooring options. And while we found all of the sales associates to be capable, Scott was extra sharp and went the extra mile to make sure we were satisfied. We definitely felt he was customer oriented and we appreciated that a lot on our quest to re-carpet our home. We now have beautiful new carpet and we are grateful that Scott was apart of our remodeling. Thank you for hiring him; he is doing a great job.

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Hello Ms. Baarz,

Thank you for contacting The Home Depot Customer Care.

We are pleased that you found what you needed in our Provo store and
that Scott was able to provide you with great customer service.
The Home Depot works to ensure that customers receive excellent service
and we are please to know that your expectations where met.

I've notified the store leadership of this matter so that Scott can be
recognized.
Your Customer Care Reference Number is xxxxxxxx.

Sincerely,

Geoff Morris

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