Monday, September 30, 2013

The Old Spaghetti Factory

Driving southbound along interstate 15 in Utah, I noticed a new billboard for The Old Spaghetti Factory. It was advertising the location at University Mall in Orem. The billboard said Exit 269, Next Exit, At University Mall. Sounds normal right? The only problem is that the billboard is located AFTER passing Exit 269. "Next Exit" would be Exit 265. The billboard is in the wrong location. It should be BEFORE the 269 exit, not after. I just wanted to bring this to your attention because the billboard isn't going to help people find your restaurant.

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And the reply:


Dear Angela,

Thank you so much for your email!  It has reached the corporate office for the Old Spaghetti Factory Restaurants.  I have forwarded your feedback to our Vice President of Operations!
We will look into this and are very appreciative of your information!

We hope to have the privilege of serving you in the future!

Best regards,

Julie
The Old Spaghetti Factory

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And another reply from a "higher up" in the company":

Hello Angela,

Thank you for your email about our Billboard in Orem. There was some confusion when we had it installed and you are correct.
We are working on having a new panel produced and installed.  (the new panel will say “Turn Around”)

If you would be so kind as to send me your mailing address I would enjoy sending you a few dinners so you can dine in our Orem restaurant.
I thank you for taking the time to tell us about the billboard and hope to see you soon in our restaurant.

Thanks,

Chris
Vice President of Food and Beverage

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