Keebler Reply

Angela,

Thank you for the time you took to connect with us about Keebler® E.L. Fudge® Sandwich Double Stuffed Cookie. I’m glad to hear you buy them all the time, thank you! I am so sorry this product did not meet your expectations.

We work very hard to make sure the right amount of filling is in your cookies. Even with careful monitoring and inspections, sometimes a sandwich cracker can make its way into the package with little or no filling.

Product quality is extremely important to Keebler. Learning about your experience helps our management team make informed decisions about future changes.

We want to restore your faith in us, so we are sending you a coupon. Please allow 7-10 days for delivery. I hope you will replace the cookies, or try one of our other wholesome and delicious items that feed you well from breakfast through lights out.

Please know that we genuinely appreciate your honest feedback. You are a valued part of our family and we are happy to hear from you at any time. If you have additional concerns or comments, please do not hesitate to call us at 1-877-453-5837.



Sincerely,


Ruben R.
Consumer Specialist
Consumer Affairs

**Original Letter can be found here.**