Provo School District

                                                                                                August 17, 2012

Dear Provo City Schools,

In the mail yesterday (August 16, 2012) I received the Registration and School Information Newsletter. One of the sections in the newsletter contained information regarding Provo eSchool. It sounds like an innovative program. There was information about a Back to School Night on August 15. I was disappointed that I was invited to this event the day after it was held. Luckily my daughter is too young for this to be vital information to me, but it was disappointing to receive an invitation to the interactive overview of the Provo eSchool a day late. Please consider inviting members of the community to these events before the event is held.

Sincerely,

Angela Baarz

P.S. I am having a birthday party. You are invited. It was yesterday. Hope you can come!

***Author's Note: This letter was sent via USPS.***

Breyer's Reply

Hello ANGELA BAARZ,

Thank you for contacting us.

We do apologize for the experience you reported concerning our Breyers Rocky Road Frozen Dairy Dessert.

Please understand that the condition you've reported does not represent our usual quality. All of our manufacturing and packaging operations are strictly supervised. Products are inspected throughout manufacturing and filling processes to ensure they reach consumers in perfect condition.

We will forward your comments to our Brand Manager and Quality Assurance staff and we'll be happy to send a complimentary coupon via US Postal Service.

Sincerely,

Your friends at Breyers

Breyer's Ice Cream

(Sent to Unilever)

I purchased a container of Breyer's Rocky Road Ice Cream the other day. The container was labeled "Now with 20% more marshmallow swirl." I just wanted to comment that if there is now 20% more marshmallow swirl in the ice cream, there must have been a extremely sad amount of marshmallow swirl before the 20% more was added; there was barely any marshmallow swirl in my ice cream. I didn't mind because frankly the marshmallow is my least favorite part of Rocky Road ice cream; I only bought that flavor because none of the other flavors were calling out my name. But if the marshmallow was my favorite part, I would have been exceptionally disappointed with the amount of marshmallow - especially since it had been advertised as having more than it used to. Maybe consider increasing the amount of marshmallow cream again? Or maybe my batch somehow didn't get as much as it should have?