McDonald's

Twice now - at two different locations - I have gone to McDonald's and ordered a medium strawberry banana smoothie but my cup has not had a "Win When USA Wins Gold" game piece on it. The only reason I ordered the smoothies (as opposed to a cheaper soft drink) was because your website and the menus at the drive through say that game pieces come on the medium strawberry banana smoothies. There were game pieces on the fries that I ordered at the same time, but not on the smoothies. Now I am sad because I have fewer chances to win a prize.

Lansinoh Reply

First I would like to apologize to you for the unpleasant experience you are having with our Milk Storage Bags.  Unfortunately this sounds like a manufacturers defect and I would like to thank you very much for notifying us of this problem.  I can only imagine how frustrating and disappointing this must have been for you.  This company was founded over 20 years ago by a breastfeeding mother for the sole purpose of supporting breastfeeding and I am so sorry that one of our products has not only failed to make things easier for you but has created quite the opposite.  It takes an enormous commitment to breastfeed, even more of a commitment to provide breastmilk in your absence.  To know that a product of ours has challenged you even further is a terrible thing for you and for all of us here at Lansinoh.

Do you by chance still have the inspection code that would have been printed on the outside of the white pouch?  

I would like to compensate you somehow for your loss, we can get a new supply of bags sent to you or if you prefer, a refund.  Again, I am sorry for the trouble this has caused and if you have any questions or if I could be of any further assistance please feel free to contact me.  I look forward to hearing from you soon.

Sincerely,

Kesha H., CLC

Consumer Relations

800-292-4794

 ******************************

Thank you for replying. Its nice to know there are people out there that are understanding about enormous commitment that breast feeding is. Unfortunately I do not still have the white pouch with the inspection code; I'm sure it would be helpful to you to have that information but sadly I cannot be of assistance. Thank you so much for the offer of compensation. A refund would be wonderful. Thank you for taking the time to help me with this issue.

Sincerely,

Angela Baarz

*************************************

Angela,

Thank you for your reply.  Please allow 1-2 weeks to receive the refund.

Sincerely,

Kesha H., CLC

Consumer Relations

800-292-4794

Lansinoh

I have been exclusively pumping and then bottle feeding my daughter for months now. I have used your breastmilk storage bags and have loved the bags very much up to this point. They are the cheapest bags I can find and work just as well as all the other more expensive brands. Lately though, when I have been defrosting milk that I have frozen, I have found holes in multiple bags resulting in leaking as the milk defrosts and the worry of unsanitary milk. Since I use the frozen milk in the order I freeze it, and these holes are being found in bags that I defrost close to one another, it is likely that there was a problem with a box of bags that I purchased several months ago. Your website states that will replace defective products. I would appreciate it if I could get a replacement box of storage bags to compensate for the bags that had holes in them. Thank you for helping to remedy this situation. Again, thank you for making storage bags of high quality but lower cost available.